Customer Loyalty

Customer Loyalty

Customer Loyalty – You Don’t Know What You’ve Got Till it’s Gone Some commentators such as Royal Mail have said that it costs up to 10 times as much, some have suggested even 20 times, to find a new customer than it does to retain an existing...
Collaborative Influence

Collaborative Influence

Collaborative Influence Organisations live or die on relationships. Your ability to create successful collaborative relationships can make or break your business and career. Effective executives have one skill in common — collaborative influence — the ability to get...
The Capacity Model

The Capacity Model

The Capacity Model The Capacity Model demonstrates the importance of identifying and fulfilling current capacity in all areas before investing in new, larger capacity. This applies to plant, machinery, equipment, premises, people and all other resources. Whilst most...
Are you a boss or a leader

Are you a boss or a leader

Are you a boss or a leader? The boss drives group members; the leader coaches them. The boss depends upon authority; the leader on good will. The boss inspires fear; the leader inspires enthusiasm. The boss says “I”; the leader says “we”. The boss assigns the task;...
10 Barriers to Business Success

10 Barriers to Business Success

10 Barriers to Business Success Why is it that some businesses take their market by storm and grab the No 1 supplier spot while others seem to languish in the backwater? On the face of it they may not seem so very different – similar set up, same number of staff,...
9 Survival Strategies in a Difficult Market

9 Survival Strategies in a Difficult Market

9 Survival Strategies in a Difficult Market Know your Objectives In the short term it may simply be survival, but are you going to give up on early retirement or market leadership in 5 years? Know your Numbers How well do you grasp the concept of gross margins and...